Frequently Asked Questions

We will continuously introduce new colors and new styles of bracelets every seasonal release. If there are any specific color combinations you would like to see please let us know. We would love to hear your opinion!
We would love to have a bracelet for every DJ in the industry. Unfortunately, partnering with artists can be a difficult process that can take many months or years. We can promise you that we are working tirelessly to get as many as we can!
FAM Point is a point-based reward system that we have started with the release of the mini-Spring 2015 collection. For futher details regarding FAM Points, you can read about it here: how does it work?
Domestic Rates (USA)

Bracelets Only: $2.50 Flat Rate
Apparel Only: $7 Flat Rate
Hats/Posters/Hoodies: $10 Flat Rate

International Rates

Bracelets Only: $10 Flat Rate
All Apparel: $15 Flat Rate
DHL Express: Varies on Country
USPS: 2-7 Business Days

USPS: 10-14 Business Days (could take up to 3-4 weeks for certain countries)
DHL: 2-3 Business Days (as quoted by DHL)
If you did not receive a confirmation e-mail with an order #, your order did not process in our system. It is common for the charge to show up on your credit/debit card bill as a pending charge, but the tendered amount will automatically be refunded into your account (typical time for this is 1-3 business days, depending on your bank). Please try and place your order again, and contact us at customer service for further assistance.
If the zip code on the billing address and card information field don’t match, our system will not accept your order. Here are a few solutions that have successfully fixed the problem:
1. Place the order again with the same card
2. Use a PayPal account
3. Use a different credit/debit card
If all fails, we can manually process the order; however, the zip code on your payment information needs to match the zip code that you have on your bank account.
Here is the breakdown of the differences in DHL and USPS for our international customers.


With DHL we can guarantee you the following:

  • Door-to-Door Pick-up and Delivery
  • 2 to 3 days Transit Time (As quoted by DHL)
  • Dedicated Local Account Manager
  • Wheels-up customs clearance
  • 24/7 Pro-active Shipment Monitoring and Analysis


The default international shipping option, First-Class Package International Service offers a variable shipment time – this is why there is a quote of 10-14 business day range for the USPS service based on our experience with most countries that we ship to.  However, please note that orders can take anywhere up to 3-4 weeks depending on your country. 

For more information regarding the USPS service, please read under:

First Class Package International Service

Shipping Regulations per Country

If your country does not have a DHL option during check out, shoot us an e-mail to and we can add it onto the list! 

If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.

Electric Family is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees.

Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.
If you do not accept the package from Electric Family due to any unforeseen circumstances, you are responsible for the original shipping charges of your order. This amount will be deducted from your merchandise order if a refund is requested.
If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee (definition taken from

Electric Family is not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.
YES we do!! We offer tracking on all shipments in the United States. International tracking for USPS is only supported for select destinations.
Packages that are either stolen/lost in transit are eligible for reshipment. Also, if your package does not arrive after the estimated delivery time as mentioned in the Shipping Guidelines, please follow these steps to troubleshoot the issue before contacting us:

1. Contact USPS (Domestic) or your Local Postal Service (International) to explain the situation and provide them your tracking number

2. If they are unable to help you, e-mail us at with a brief explanation of your situation

3. We will follow-up with either a refund or reshipment depending on the customer’s request

Within reasonable requests, we will reship your order for free; unless there are items that are out of stock (which we will refund you for that portion).  However, please understand that we can only honor one reshipment (via USPS) per customer.  If the reshipment does not arrive at your address, we will refund your order charge (excluding shipping fees). 

For our international customers, DHL service is recommended to ensure that your package arrives quickly and safely to your destination.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
All orders that have been shipped to an incorrect address will be the customer's responsibility to contact customer service (at and notify us of the situation. We can reship the order to your correct address if the customer agrees to pay 50% of the total cost (including shipping). Electric Family will not be responsible for covering additional fees except for the other 50% of the order for a reshipment.

In an event where the package is returned to our office, we will refund the order minus shipping costs.
Please note that discount codes are to be used before checkout, and only one code can be applied (i.e., no double discounts or additional promos). Only under special circumstances, the code can be provided after a purchase if an inquiry is submitted to Customer Service for a discount review.  Because our special discount codes are dependent on time, season, or subscriber status, no discounts will be applied under such conditions after a purchase has been made.  
Due to the high demand in some of our products, we are unable to offer a size changes once an order is placed (i.e. Loyalty, Capsules, Limited Edition gear). If you would like to place a second order with the correct size, and cancel the first order, we are more than happy to take care of that for you. Please send an e-mail to with your order number and reason for cancellation -- please allow 1-3 business days for the bank to process your refund request.


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