Frequently Asked Questions
Bracelets Only: $2.50 Flat Rate
Apparel Only: $7 Flat Rate
Hats/Posters/Hoodies: $10 Flat Rate
Bracelets Only: $10 Flat Rate
All Apparel: $15 Flat Rate
DHL Express: Varies on Country
USPS: 2-7 Business Days
USPS: 10-14 Business Days (could take up to 3-4 weeks for certain countries)
DHL: 2-3 Business Days (as quoted by DHL)
1. Place the order again with the same card
2. Use a PayPal account
3. Use a different credit/debit card
If all fails, we can manually process the order; however, the zip code on your payment information needs to match the zip code that you have on your bank account.
With DHL we can guarantee you the following:
- Door-to-Door Pick-up and Delivery
- 2 to 3 days Transit Time (As quoted by DHL)
- Dedicated Local Account Manager
- Wheels-up customs clearance
- 24/7 Pro-active Shipment Monitoring and Analysis
The default international shipping option, First-Class Package International Service offers a variable shipment time – this is why there is a quote of 10-14 business day range for the USPS service based on our experience with most countries that we ship to. However, please note that orders can take anywhere up to 3-4 weeks depending on your country.
For more information regarding the USPS service, please read under:
First Class Package International Service
Shipping Regulations per Country
If your country does not have a DHL option during check out, shoot us an e-mail to email@example.com and we can add it onto the list!
Electric Family is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees.
Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.
Electric Family is not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.
1. Contact USPS (Domestic) or your Local Postal Service (International) to explain the situation and provide them your tracking number
2. If they are unable to help you, e-mail us at firstname.lastname@example.org with a brief explanation of your situation
3. We will follow-up with either a refund or reshipment depending on the customer’s request
Within reasonable requests, we will reship your order for free; unless there are items that are out of stock (which we will refund you for that portion). However, please understand that we can only honor one reshipment (via USPS) per customer. If the reshipment does not arrive at your address, we will refund your order charge (excluding shipping fees).
For our international customers, DHL service is recommended to ensure that your package arrives quickly and safely to your destination.
In an event where the package is returned to our office, we will refund the order minus shipping costs.